Updated 3 July 2026

Rallio Support

Use this page to get help with Rallio. Head to the Contact page to send us a message.

Contact

Use our contact page at https://www.rallio.lol/contact and include your device model, iOS version, app build number, and a short description of the issue.

How match analysis works

Rallio analyses your matches on your iPhone: the video is processed on your device, and only the results — such as your shot map and ball-placement estimates — sync to Rallio. Your match video is only uploaded if you choose to add it to a post. Analysis results are confidence-labeled estimates for tennis insight and review, not official line calls; Rallio does not provide official line calling, umpiring, or tournament-grade decisions.